Privacy Policy

Kaya Haven (“Kaya Haven,” “we,” “us,” or “our”) operates a collection of boutique hospitality properties across Dar es Salaam, Tanzania, together with the website at kayahaven.co.tz (the “Site”). This Privacy Policy explains what personal information we collect, how we use it, and the choices you have, whether you are browsing the Site, making a reservation, or staying at one of our properties.

By using the Site or booking a stay with us, you agree to the collection and use of information as described in this policy.

1. Information We Collect

Information you provide directly

• Name, email address, and phone number when you make a booking or contact us
• Payment details processed at the time of booking (see “Payment Processing” below)
• Guest preferences, special requests, or messages you send our team
• Information submitted through our contact form

Information collected automatically

• A randomly generated visitor identifier stored in your browser’s local storage, used to recognize repeat visits and connect your browsing activity to a booking if you complete one
• Pages viewed, referring pages, and marketing campaign parameters (UTM tags) from links you followed to reach us
• Your IP address, which we use to derive an approximate location (country, city) and internet service provider
• Your device’s reported timezone and browser user-agent string

2. How We Use Your Information

We use the information we collect to:

• Create, confirm, and manage your bookings
• Process payments and send booking confirmations, receipts, and reminders
• Communicate with you about your stay, respond to inquiries, and provide guest support
• Understand how visitors find and use our Site, so we can improve it and measure the effectiveness of our marketing
• Detect, investigate, and prevent fraud or abuse of our booking system
• Comply with legal, tax, and regulatory obligations

3. Payment Processing

Payments are processed by third-party payment providers, including mobile money processors such as AzamPay and card payment processors. Kaya Haven does not store your full card number or mobile money PIN on our own servers — these are handled directly by our payment providers under their own security and privacy practices.

4. Cookies & Similar Technologies

We use browser local storage (not traditional cookies) to remember a randomly generated visitor identifier across your visits to the Site. This identifier does not contain your name or contact details on its own, but it may be linked to a booking you complete so we can understand the full journey from your first visit to a confirmed stay. You can clear this identifier at any time by clearing your browser’s site data.

When you visit the Site, you will see a banner asking whether you accept or decline this tracking. We record whichever choice you make against your visitor identifier for our own records. Please note that, at this time, declining does not stop the tracking described above from occurring — it is recorded as your stated preference. If you would like your data handled differently, contact us using the details in Section 10.

5. Sharing Your Information

We share personal information only where necessary to run our business:

• With payment processors, to complete your transaction
• With our email and communications provider, to send booking confirmations and other guest communications
• With cloud hosting and storage providers, who store our systems and data on our behalf
• Where required by law, regulation, or a valid legal request

We do not sell your personal information to third parties.

6. Data Retention

We retain booking and guest information for as long as necessary to fulfil the purposes described in this policy, including ongoing legal, accounting, and tax record-keeping requirements.

7. Your Rights

Depending on where you are located, you may have rights to access, correct, or request deletion of your personal information, or to object to certain uses of it. This includes rights available under Tanzania’s Personal Data Protection Act, and, where applicable, the EU/UK General Data Protection Regulation for visitors located in those regions. To exercise any of these rights, contact us using the details below.

8. Children’s Privacy

Our Site and booking services are not directed at children, and we do not knowingly collect personal information from children under 16.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at booking@kayahaven.co.tz or via our Contact page.